Oklahoma City Metropolitan Association of REALTORS®
Current employment opportunities:
Current employment opportunities:
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Customer Service Representative - Membership Department
Position Summary:
We are seeking a dedicated Customer Service Representative to join our team! In this essential role, you will provide exceptional customer service to all association members while performing various administrative support functions. The ideal candidate is a dynamic individual with a commitment to member satisfaction, strong administrative skills, and the ability to work independently while maintaining high standards of performance. If you excel in communication, have a keen attention to detail, and are proficient in various software applications, we want to hear from you!
Essential Functions:
- Assist new members in joining the association and ensure a smooth onboarding process.
- Coordinate attendance for new member orientations and the REALTOR® Code of Ethics.
- Explain association policies related to website access and lockbox procedures.
- Maintain an accurate member database by promptly recording all additions, changes, and deletions.
- Provide support for general membership functions and inquiries.
Qualifications:
- Prior experience in customer service or administrative roles is preferred.
- Excellent written and verbal communication skills.
- Strong customer service orientation and a passion for helping others.
- Proficient in all Microsoft Office applications.
- Ability to multitask, solve problems, and work proactively in a fast-paced environment.
Why Join Us?
At OKCMAR, we value our team members and foster a collaborative, supportive work environment. This is an exciting opportunity to make a positive impact on our members while growing your career in customer service and administration.
Email your resume to hr@okcmar.org
The Oklahoma City Metropolitan Association of REALTORS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Representative - MLSOK Tech Support
Position Summary:
MLSOK, Inc. is seeking an experienced Customer Service Representative to join our team! In this role, you will provide exceptional technical support to our MLS subscribers via telephone and online. The ideal candidate will leverage strong customer service skills to troubleshoot and resolve member and MLS system issues while addressing industry-specific questions.
Key Responsibilities:
- Monitor and respond promptly to requests received through the MLS helpdesk, ensuring problems are resolved to the end user’s satisfaction.
- Utilize and maintain helpdesk tracking software, reporting issues to the service desk for escalation as needed.
- Assist with the onboarding process for new MLS users, ensuring a smooth transition.
- Maintain full knowledge of MLS Rules and Regulations, lock box rules, and policies and procedures.
- Collaborate with the MLS vendor support system to enhance service delivery and customer satisfaction.
- Troubleshoot MLS-related problems, effectively communicating with the MLS Team and CTO to meet members’ needs.
- Conduct audits of MLS data to ensure compliance with MLS Rules and Regulations.
- Provide technical support and phone assistance for all MLS search products.
- Identify and successfully resolve MLS listing problems with a focus on customer satisfaction.
- Keep membership informed of any changes to the MLS in coordination with the communications staff.
- Ensure that the MLS Team and CTO are aware of any system or membership issues.
- Perform all other duties as assigned by the CTO.
Qualifications:
- Minimum of 1 year of relevant technical experience, preferably in a call center or customer service environment.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Excellent customer service skills, with a friendly and professional demeanor.
- Proficiency in using Windows PCs, Office 365, VOIP phone systems, and other specialized software.
- Experience in the real estate industry is a plus.
What We Offer:
- Competitive salary and benefits package
- A great working environment
- Equal Employment Opportunity (EEO) employer
Email your resume to hr@okcmar.org
The Oklahoma City Metropolitan Association of REALTORS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Receptionist
Job Summary:
The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.
Duties/Responsibilities:
- Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
- Answers, screens, and directs phone calls to staff and takes messages.
- Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
- Performs administrative and clerical support tasks.
- Performs basic filing and recordkeeping.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent interpersonal and customer service skills.
- Basic understanding of administrative and clerical procedures and systems.
- Proficient with Microsoft Office Suite or related software.
Please email cover letter and resume to hr@okcmar.org
MLS Technician
Job Summary:
We are seeking to hire an experienced individual to provide technical support via telephone or online to our MLS subscribers. They will also work closely with the team in troubleshooting and resolving member and system issues and answering questions regarding our industry-specific needs.
Duties/Responsibilities:
- Monitors and responds quickly and effectively to requests received through the MLS helpdesk; resolves problems to the end user’s satisfaction.
- Utilizes and maintains the helpdesk tracking software; reports issues to service desk for escalation.
- Assists with onboarding of new MLS users.
- Possesses full knowledge of the MLS Rules and Regulations, lock box rules and regulations, and policies and procedures.
- Maintains partnership with MLS vendor support system.
- Troubleshoots MLS problems and communicates with MLS Team and CTO to ensure members’ needs are met.
- Audits MLS data against MLS Rules and Regulations.
- Provides MLS technical and phone support for all MLS search products.
- Identifies and successfully resolves MLS listing problems.
- Ensures membership is informed of any changes to the MLS in coordination with the communications staff.
- Ensures MLS Team and CTO are informed of any problem with the system or membership.
- All other duties as assigned by the CTO.
Required Skills/Abilities:
- Minimum 1 year of relevant technical experience.
- Analytical and problem-solving abilities, with keen attention to detail.
- Experience using Windows PCs, Office 365, VOIP phone systems and other specialized software.
- Some experience with Real Estate is a plus.
Please email cover letter and resume to hr@okcmar.org