Oklahoma City Metropolitan Association of REALTORS®
Current employment opportunities:
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Current employment opportunities:
Member Experience Specialist
OKCMAR COO and Member Care Director
Serving as the first point of contact for members and visitors, providing member support, and ensuring smooth front‑office and customer service operations for OKCMAR & MLSOK.
Job Summary:
The Member Experience Specialist serves as the first point of contact for members, guests, and vendors entering OKCMAR & MLSOK facilities. This role provides exceptional customer service, supports member onboarding and assistance, coordinates front office operations, and ensures members receive accurate information and timely support related to association, MLS, education, and compliance needs.
The position also supports administrative processes across departments, assists with committee and meeting logistics, and upholds organizational policies and professionalism consistent with OKCMAR & MLSOK bylaws and procedures.
JOB RESPONSIBILITIES:
Member Experience/Reception
• Serve as the primary point of contact for members, visitors, and callers.
• Answer and route calls for all departments OKCMAR & MLSOK in a timely and professional manner.
• Greet all in‑person guests and assist with check‑in, member needs, and directional support.
• Maintain a clean, welcoming, and organized reception and lobby area.
• Manage incoming and outgoing mail, deliveries, and courier services.
• Follow all association procedures for hosting members and upholding organizational standards.
• Provide MLSOK system support including basic troubleshooting and directing advanced questions to MLS staff.
• Process new member applications and reinstatements in accordance with membership policies.
• Assist members with Sentri activation, lockbox purchases, and membership needs.
• Maintain updated knowledge of OKCMAR & MLSOK policies, bylaws, and membership requirements.
• Assist with communication of member-related updates and upcoming events.
• Maintain accurate member records and update information in the Association Management System.
• Support meeting preparation including sign‑in sheets, room setup, packets, and scheduling.
• Assist with processing forms, filing, database upkeep, and documentation.
• Provide clerical support to MLSOK and OKCMAR departments as needed.
• Prepare daily reports as assigned (e.g., member traffic, support tickets, supply needs).
• Ensure member inquiries follow association policies and procedures.
• Assist in directing members to appropriate staff for professional standards, ethics, or membership compliance matters.
• Maintain confidentiality and professional handling of all information.
• Assist members with class registrations and event check‑ins.
• Help with room setup for classes, events, and committee meetings.
• Support communications to members regarding upcoming education and events.
• Coordinate basic onsite support during major events when requested.
• Monitor and replenish office supplies, breakroom items, and printed materials.
• Assist with copier room organization and supply tracking.
• Support facility needs by reporting issues and coordinating with vendors as required.
• Perform other duties as assigned to support member satisfaction and operational effectiveness.
• Participate in professional development to maintain strong understanding of association and MLS operations.
Educational and Experience
• Experience working in an association or real estate environment preferred.
• Familiarity with MLS systems, Association Management Systems, or front‑desk software is beneficial.
• Understanding of association governance and member service expectations preferred.
• Exceptional customer service skills with a welcoming, professional demeanor.
• Strong communication skills—both written and verbal.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Ability to multitask and handle a high volume of member interactions.
• Accuracy, attention to detail, and ability to maintain confidentiality.
• Team-oriented with a positive, solution‑focused attitude.
• Ability to lift up to 25 lbs for event or supply setup.
• Reliable attendance and punctuality.
• Ability to work occasional early mornings or special events as needed.
• Professional appearance and adherence to OKCMAR & MLSOK standards of conduct.
Engagement & Media Support Specialist
OKCMAR COO and MLSOK COO/CTO
Supporting engagement, communications, creative, and product initiatives by providing administrative and project coordination for the Engagement, Communications, and Creative Directors.
Job Summary:
The Engagement & Media Support Specialist provides high-level administrative, communications, and project support to the Director of Engagement & Product Success, Communications Director, and Creative Director. This role helps ensure smooth workflow across member engagement, product initiatives, communications, creative services, and social media. The ideal candidate is highly organized, detail-oriented, creative, and comfortable managing multiple priorities in a fast-paced association environment.
JOB RESPONSIBILITIES:
Administrative & Department Support
• Provide daily administrative support to department directors, including scheduling, meeting prep, note‑taking, and follow‑up tasks.
• Assist with coordination of engagement programs, events, trainings, and product‑related initiatives.
• Track deadlines, maintain project calendars, and assist in keeping teams on schedule.
• Prepare documents, reports, presentations, and communications for internal and external use.
• Support product‑related communications, training logistics, and new product rollouts.
• Help maintain engagement data, participation tracking, and feedback reports.
• Draft, edit, and proofread internal and external communications, including emails, announcements, newsletters, and website content.
• Help coordinate communication requests across departments and maintain communications calendars.
• Ensure consistency with messaging standards and organizational voice.
• Coordinate with the Creative Director on design needs, brand asset organization, and production schedules.
• Assist with basic graphic edits (if skill level allows), asset management, photo/video shoots, or vendor coordination.
• Help maintain brand standards across all platforms.
• Support planning, drafting, scheduling, and posting of social media content across all organizational platforms.
• Monitor engagement, respond to comments/messages when appropriate, and flag issues to the Communications Director.
• Assist in tracking metrics and preparing monthly social media performance reports.
• Capture photos, video clips, and behind‑the‑scenes content at events to support social media visibility.
• Maintain compliance with organizational social media policies and ensure posts reflect approved messaging.
• Serve as a central support point connecting Engagement, Communications, and Creative teams.
• Help ensure accurate and timely flow of information across teams.
• Support special projects and cross‑department initiatives as assigned.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Familiarity with social media platforms, content creation, and basic analytics.
• Detail‑oriented with a proactive mindset.
• Ability to work independently and collaboratively.
• Experience with Canva, Adobe tools, or other creative software is a plus.
• Prior experience in communications, marketing, creative services, or administrative support preferred.
• Experience with Adobe Creative Suite—particularly Photoshop and Illustrator—is a strong plus.
• Experience updating or managing websites in WordPress is also preferred.
• Professionalism & discretion
• Creativity & resourcefulness
• Strong follow-through
• Member-focused mindset
• Adaptability
• Confidentiality
• Team collaboration
• Ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office and virtual platforms.
• Proficiency iin Social Media platforms.
• Ability to work standard hours with occasional early mornings, evenings, or weekends.
• Reliable transportation for offsite events.
• Flexibility to adapt to changing schedules and deadlines.
• Commitment to providing high-quality experiences and customer service.
Customer Service Representative - Membership Department
- Assist new members in joining the association and ensure a smooth onboarding process.
- Coordinate attendance for new member orientations and the REALTOR® Code of Ethics.
- Explain association policies related to website access and lockbox procedures.
- Maintain an accurate member database by promptly recording all additions, changes, and deletions.
- Provide support for general membership functions and inquiries.
- Prior experience in customer service or administrative roles is preferred.
- Excellent written and verbal communication skills.
- Strong customer service orientation and a passion for helping others.
- Proficient in all Microsoft Office applications.
- Ability to multitask, solve problems, and work proactively in a fast-paced environment.
MLS Product Success Specialist
MLSOK COO/CTO
Responsible for driving member adoption and success of MLS products and services by executing go-to-market plans, delivering impactful training, and measuring product performance through actionable metrics. Collaborates with internal teams and external vendors to ensure tools provide consistent value to brokers, agents, appraisers, and staff.
Job Summary:
The MLS Product Success Specialist drives member adoption and ongoing success of MLS products and services. This role combines product strategy, marketing, analytics, and training—leading go-to-market initiatives, delivering impactful education, and tracking performance through actionable metrics. Working closely with internal teams and external vendors, the specialist ensures MLS tools consistently provide value to brokers, agents, appraisers, and staff.
JOB RESPONSIBILITIES:
Product Adoption & Enablement
• Build and execute adoption strategies for the MLS core platform and integrated tools (e.g., listing, search, compliance, IDX, public records, showing services, CMA, mobile apps).
• Design and manage MLS product onboarding journeys for new and existing members.
• Develop persona-based playbooks (brokerages, teams, solo agents, appraisers) to drive meaningful product usage.
• Partner with Communications to craft compelling member-centric messaging, value propositions, and success stories.
• Manage editorial calendars, product launch checklists, and content assets (guides, one-pagers, FAQs, videos).
• Design and deliver live and recorded training (webinars, in-person classes, office visits, conference sessions).
• Build comprehensive curricula and micro-learning modules, including certification paths and role-based tracks.
• Create and maintain knowledge base articles, quick-start guides, and LMS content; ensure materials stay current with product updates.
• Define and track product KPIs (adoption, activation, usage depth, feature frequency, retention, NPS/CSAT).
• Build dashboards and reports to surface trends; turn insights into recommendations for product and member programs.
• Conduct surveys to continuously improve adoption and training effectiveness.
• Act as the bridge between members, internal teams (Product, Support, Compliance, Data), and vendors.
• Coordinate product release communications, change management, and feedback loops.
• Support vendor evaluations, pilots, and rollouts.
• Gather and synthesize member feedback; identify friction points and propose solutions.
• Champion accessibility, ease of use, and measurable member outcomes in all initiatives.
• 3–5+ years in product success, product marketing, training, or customer success— ideally in an MLS, association, brokerage, or proptech environment.
• Working knowledge of common MLS platforms and tools (e.g., Matrix, Paragon, Flexmls, RPR, ShowingTime, Remine, Realist, CRS Data).
• Experience creating training content and delivering engaging sessions to large and small audiences.
• Comfort with analytics and reporting (e.g., Excel/Google Sheets, Power BI/Tableau, Looker) and survey tools.
• Proficiency with CRM and marketing tools (e.g., HubSpot/Zoho/ Salesforce, Mailchimp, Canva/Adobe, webinar platforms).
• Strong writing, editing, and presentation skills. Able to simplify complex workflows for non-technical users.
• Bonus: Project management certification (e.g., PMP, Scrum), LMS administration, or instructional design background.
• Member-first mindset with a passion for education and continuous improvement.
• Data-informed decision-making; you love turning metrics into action.
• Change management and cross-functional collaboration with product, support, and vendor teams.
• Communication excellence across email, video, live training, and documentation.
• Organization & execution—able to manage calendars, launches, and multiple initiatives simultaneously.
Executive Assistant
• Must become fully knowledgeable of all OKCMAR and MLSOK Board policies, bylaws, procedures, and operations. To include NAR and OAR policies.
• Maintains all operational files.
• Processes and maintains all Association Executive correspondence, phone calls and mail.
• Maintains Association Executive calendar in Outlook.
• Responsible for maintaining the annual calendar for OKCMAR and MLSOK, Boards and committees.
• Ensures adequate supply of all supplies, including breakroom, mail, and office.
• Attends all Board and Committee meetings for minute taking, to include Executive, Finance, MLSOK and OKCMAR boards.
• Serves as executive liaison for the committees to include emailing correspondence, Board Effect, typing up minutes, preparing packets, sign in sheets, and set up of boardroom.
• Will be the primary or secondary liaison for all Boards and Committees and will work in conjunction with the Committee and other liaison.
• Assists Association Executive with Core Standards.
• Coordinates Annual Committee sign-up.
• Responsible for setting up & maintaining committee members in both Board Effect and MMSI.
• Assists in coordination of all staff and Board credit cards and check requests.
• Responsible for maintaining Executive Department Manual.
• Daily breakroom maintenance.
• Responsible for booking registration, hotel and flights for staff, board members and approved members.
• Proven experience as an Executive Assistant or in a similar administrative role is preferred with two or more years of experience.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Previous experience in event planning is a plus.
• Excellent written and verbal communication skills are required.
• Ability to maintain confidentiality and handle sensitive information with discretion.
Customer Service Representative - MLSOK Tech Support
- Monitor and respond promptly to requests received through the MLS helpdesk, ensuring problems are resolved to the end user’s satisfaction.
- Utilize and maintain helpdesk tracking software, reporting issues to the service desk for escalation as needed.
- Assist with the onboarding process for new MLS users, ensuring a smooth transition.
- Maintain full knowledge of MLS Rules and Regulations, lock box rules, and policies and procedures.
- Collaborate with the MLS vendor support system to enhance service delivery and customer satisfaction.
- Troubleshoot MLS-related problems, effectively communicating with the MLS Team and CTO to meet members’ needs.
- Conduct audits of MLS data to ensure compliance with MLS Rules and Regulations.
- Provide technical support and phone assistance for all MLS search products.
- Identify and successfully resolve MLS listing problems with a focus on customer satisfaction.
- Keep membership informed of any changes to the MLS in coordination with the communications staff.
- Ensure that the MLS Team and CTO are aware of any system or membership issues.
- Perform all other duties as assigned by the CTO.
- Minimum of 1 year of relevant technical experience, preferably in a call center or customer service environment.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Excellent customer service skills, with a friendly and professional demeanor.
- Proficiency in using Windows PCs, Office 365, VOIP phone systems, and other specialized software.
- Experience in the real estate industry is a plus.
- Competitive salary and benefits package
- A great working environment
- Equal Employment Opportunity (EEO) employer
MLS Technician
Job Summary:
We are seeking to hire an experienced individual to provide technical support via telephone or online to our MLS subscribers. They will also work closely with the team in troubleshooting and resolving member and system issues and answering questions regarding our industry-specific needs.
Duties/Responsibilities:
- Monitors and responds quickly and effectively to requests received through the MLS helpdesk; resolves problems to the end user’s satisfaction.
- Utilizes and maintains the helpdesk tracking software; reports issues to service desk for escalation.
- Assists with onboarding of new MLS users.
- Possesses full knowledge of the MLS Rules and Regulations, lock box rules and regulations, and policies and procedures.
- Maintains partnership with MLS vendor support system.
- Troubleshoots MLS problems and communicates with MLS Team and CTO to ensure members’ needs are met.
- Audits MLS data against MLS Rules and Regulations.
- Provides MLS technical and phone support for all MLS search products.
- Identifies and successfully resolves MLS listing problems.
- Ensures membership is informed of any changes to the MLS in coordination with the communications staff.
- Ensures MLS Team and CTO are informed of any problem with the system or membership.
- All other duties as assigned by the CTO.
Required Skills/Abilities:
- Minimum 1 year of relevant technical experience.
- Analytical and problem-solving abilities, with keen attention to detail.
- Experience using Windows PCs, Office 365, VOIP phone systems and other specialized software.
- Some experience with Real Estate is a plus.
Please email cover letter and resume to [email protected]