Oklahoma City Metropolitan Association of REALTORS®
Current employment opportunities:
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Current employment opportunities:
Professional Development Assistant
OKCMAR COO and Professional Development Director
Supports educational programs, NAR courses, and daily operations to ensure members receive high-quality professional development.
The Professional Development Assistant supports the planning, coordination, and delivery of educational programs, training, and continuing education activities for OKCMAR and MLSOK members. This role assists with NAR course coordination, mandatory membership training, CE tracking, class administration, and communication with members regarding their educational requirements. The position supports the daily operations of the Professional Development Department and ensures a positive, organized, and professional learning experience for members.
Member Support & Customer Service
• Provide customer service to OKCMAR and MLSOK members via email, phone, and walk-in support.
• Advise members on continuing education requirements throughout their renewal cycles.
• Assist members with registration, scheduling, CE questions, and resolving class-related concerns.
• Track and enforce mandatory course requirements for all members.
• Communicate with OREC regarding CE credits, class and instructor applications, renewals, and reporting.
• Maintain CE records in alignment with OREC requirements.
• Process class no-show fees weekly and maintain accurate attendance records.
• Assist with educational event logistics, promotion, scheduling, and attendee communication.
• Organize affiliate sponsorships and maintain required post-event documentation.
• Support department planning through research, scheduling, and vendor communication.
• Serve as staff liaison to the Education Committee, supporting agendas, preparation, and follow-up.
• Coordinate closely with the Professional Development Director and other departments.
• Maintain a professional, positive demeanor while interacting with members, instructors, volunteers, and guests.
• Ability to communicate clearly and concisely in both written and verbal formats.
• Maintain confidentiality of member information, records, or staff materials.
• MLSOK® Suite of Services
• Learning Management Platforms
• Website Calendars and Member Portal
• Zoom, GoToMeeting
• Microsoft Word, Excel, PowerPoint, Teams
• Ability to troubleshoot basic AV or virtual platform issues (Zoom, GoToMeeting, Teams).
• Ability to view, enter, and manage data for extended periods of time.
Educational & Experience
• Experience in education coordination, customer service, or association operations preferred.
• Familiarity with CE requirements or real estate-related education is helpful but not required.
• Experience in education coordination, customer service, or association operations preferred.
• Familiarity with CE requirements or real estate-related education is helpful but not required.
Work Environment & Availability
• Ability to work the standard hours outlined in the Employee Manual, with occasional early mornings, evenings, or weekend events as needed.
• Reliable transportation for travel to offsite training,s meetings, or events.
• Ability to stand, walk, or sit for extended periods during classes and events.
• Ability to lift, move, or carry training materials, equipment, and supplies.
• Ability to set up classrooms, tables, chairs, and signage when needed.
• Visual and auditory ability to monitor classes, engage with instructors and members, and respond to issues promptly.
• Flexibility to adapt quickly to changing schedules, training needs, and CE deadlines.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Strong commitment to providing high-quality educational experiences and customer service.
Events, Travel & Operations Support
OKCMAR COO and Events & Travel Director
Responsible for supporting events, travel coordination, and daily operational needs for OKCMAR & MLSOK.
Job Summary:
The Events, Travel & Operations Support Assistant provides logistical, administrative, and operational support for OKCMAR & MLSOK events, travel programs, facilities coordination, and daily office functions. This role assists with event setup, registration, travel arrangements, vendor coordination, routine facility needs, and departmental organization to ensure smooth operations and high-quality experiences for members, staff, and leadership.
JOB RESPONSIBILITIES:
Governance & Board Support
• Fully knowledgeable of OKCMAR and MLSOK Board policies, bylaws, procedures, and operations, including OAR and NAR policies.
• Assists with Board of Directors, staff directors, speakers, and AE travel.
• Assist with planning, developing, and implementing board of directors’ activities, events, and offsite meetings.
• Assists with board member expense reporting for travel and reimbursements.
• Maintains accurate event records, documentation, and post-event summaries.
• Support event logistics including setup, registration, materials, signage, catering coordination, audiovisual needs, and vendor check-in.
• Manage event RSVPs, attendance tracking, and related communications.
• Provide on-site support during events to ensure smooth execution and a professional experience.
• Assist in collecting post-event feedback and summarizing results.
• Assist with registration for conferences, trainings, and events.
• Coordinate travel logistics including flights, hotel accommodations, transportation, and itinerary preparation.
• Maintain organized records of travel confirmations, receipts, reimbursements, and required documentation.
• Provide timely communication to travelers before, during, and after scheduled trips.
• Support cost-effective travel planning and assist with monitoring travel budgets.
• Assist with coordinating routine facility needs, including repairs, vendor service calls, and basic maintenance requests.
• Support preventive maintenance scheduling by tracking inspections, documenting service activity, and updating records.
• Help ensure proper operation of facility equipment (HVAC, kitchen equipment, plumbing, electrical) by communicating issues to appropriate vendors or supervisors.
• Maintain property and equipment files, including upkeep of inspection logs and service reports.
• Assist in obtaining vendor proposals and maintaining relationships with service providers and purchasing agreements.
• Support compliance efforts by coordinating with fire, health, and building departments when needed.
• Assist with tracking and maintaining annual commercial insurance policy documents.
• Support general office management tasks.
• Provide administrative support to the Events & Travel Programs Director and operational leadership.
• Assist in maintaining the office procedural manual and operational files.
• Support data entry, document organization, and recordkeeping for events, travel, and facilities.
• Respond to inquiries related to events, travel, and general operations.
• Communicate clearly and professionally with members, guests, vendors, and volunteers.
• Assist in tracking expenses for events, travel, and operational needs.
• Help maintain cost logs, vendor invoices, and budget documentation.
• Support reconciliations and gather documentation for post-event or post-travel evaluations.
• Support RFP processes as assigned.
• Provide backup for other administrative roles as needed.
• Perform additional duties related to events, travel, and operations as assigned.
Educational & Experience
• Experience in administrative support, event coordination, office operations, or customer service preferred.
• Familiarity with facilities coordination, vendor communication, or travel scheduling is a plus.
• Experience in an association or nonprofit environment helpful but not required
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong follow-through.
• Ability to work collaboratively and adapt to changing priorities.
• Comfortable learning and managing internal systems and software.
• Willingness to work occasional early mornings, evenings, or weekends for events.
• Reliable transportation for offsite meetings and events.
• Ability to lift/move materials and supplies up to 25 lbs.
• Positive, professional attitude and strong commitment to member service.
MLSOK Helpdesk Technician
MLSOK COO/CTO
Responsible for providing technical support, managing help desk tickets, maintaining MLSOK databases, assisting with administrative tasks, and training members. Additional duties include cross-training, updating manuals, attending conferences, and staying current with real estate technology trends.
Job Summary:
The MLSOK Helpdesk Technician is the first point of contact for technical support and member assistance. This role requires comprehensive knowledge of MLSOK bylaws, policies, compliance guidelines, and MLS system capabilities. The technician will provide technical support, manage help desk tickets, maintain MLSOK databases, assist with administrative tasks, and deliver training to members. Additional responsibilities include cross-training in technical and instructional areas, updating department manuals, attending industry conferences, staying current with real estate technology trends, and serving as committee liaisons.
JOB RESPONSIBILITIES:
Help Desk & Technical Support
• Provide first-level technical assistance for hardware, software, and MLS system issues.
• Diagnose problems, guide users through solutions, and maintain accurate documentation.
• Respond to member inquiries via phone, email, chat, or in person.
• Monitor and manage ticketing system; prioritize and resolve tickets promptly.
• Assist members with all functions of the MLSOK system, including Matrix software.
• Support IDX/RETS feed management, billing processes, and monthly statistics reporting
• Cross-train as an instructor for MLSOK classes and webinars.
• Help develop and maintain training materials and department manuals.
• Provide administrative assistance to MLSOK leadership, including the CTO and Board of Directors.
• Serve as liaison for MLSOK committees as assigned.
• Stay current on real estate technology trends and MLS best practices.
• Attend required conferences and professional development events annually.
• Perform other duties as assigned.
Technical Skill
• Experience in administrative support, event coordination, office operations, or customer service preferred.
• Familiarity with facilities coordination, vendor communication, or travel scheduling is a plus.
• Experience in an association or nonprofit environment helpful but not required
• Communication: Clear written and verbal communication to explain technical concepts.
• Customer Service: Positive, patient, and member-focused approach.
• Problem-Solving: Strong analytical skills to identify and resolve issues quickly.
• Organization: Detail-oriented with ability to manage multiple tasks and maintain documentation.
• Teamwork: Collaborative mindset to support co-workers and share knowledge.
• Previous help desk or technical support experience in real estate or MLS environment.
• Familiarity with IDX/RETS feeds, compliance processes, and MLS reporting
MLS Product Success Specialist
MLSOK COO/CTO
Responsible for driving member adoption and success of MLS products and services by executing go-to-market plans, delivering impactful training, and measuring product performance through actionable metrics. Collaborates with internal teams and external vendors to ensure tools provide consistent value to brokers, agents, appraisers, and staff.
Job Summary:
The MLS Product Success Specialist drives member adoption and ongoing success of MLS products and services. This role combines product strategy, marketing, analytics, and training—leading go-to-market initiatives, delivering impactful education, and tracking performance through actionable metrics. Working closely with internal teams and external vendors, the specialist ensures MLS tools consistently provide value to brokers, agents, appraisers, and staff.
JOB RESPONSIBILITIES:
Product Adoption & Enablement
• Build and execute adoption strategies for the MLS core platform and integrated tools (e.g., listing, search, compliance, IDX, public records, showing services, CMA, mobile apps).
• Design and manage MLS product onboarding journeys for new and existing members.
• Develop persona-based playbooks (brokerages, teams, solo agents, appraisers) to drive meaningful product usage.
• Partner with Communications to craft compelling member-centric messaging, value propositions, and success stories.
• Manage editorial calendars, product launch checklists, and content assets (guides, one-pagers, FAQs, videos).
• Design and deliver live and recorded training (webinars, in-person classes, office visits, conference sessions).
• Build comprehensive curricula and micro-learning modules, including certification paths and role-based tracks.
• Create and maintain knowledge base articles, quick-start guides, and LMS content; ensure materials stay current with product updates.
• Define and track product KPIs (adoption, activation, usage depth, feature frequency, retention, NPS/CSAT).
• Build dashboards and reports to surface trends; turn insights into recommendations for product and member programs.
• Conduct surveys to continuously improve adoption and training effectiveness.
• Act as the bridge between members, internal teams (Product, Support, Compliance, Data), and vendors.
• Coordinate product release communications, change management, and feedback loops.
• Support vendor evaluations, pilots, and rollouts.
• Gather and synthesize member feedback; identify friction points and propose solutions.
• Champion accessibility, ease of use, and measurable member outcomes in all initiatives.
• 3–5+ years in product success, product marketing, training, or customer success— ideally in an MLS, association, brokerage, or proptech environment.
• Working knowledge of common MLS platforms and tools (e.g., Matrix, Paragon, Flexmls, RPR, ShowingTime, Remine, Realist, CRS Data).
• Experience creating training content and delivering engaging sessions to large and small audiences.
• Comfort with analytics and reporting (e.g., Excel/Google Sheets, Power BI/Tableau, Looker) and survey tools.
• Proficiency with CRM and marketing tools (e.g., HubSpot/Zoho/ Salesforce, Mailchimp, Canva/Adobe, webinar platforms).
• Strong writing, editing, and presentation skills. Able to simplify complex workflows for non-technical users.
• Bonus: Project management certification (e.g., PMP, Scrum), LMS administration, or instructional design background.
• Member-first mindset with a passion for education and continuous improvement.
• Data-informed decision-making; you love turning metrics into action.
• Change management and cross-functional collaboration with product, support, and vendor teams.
• Communication excellence across email, video, live training, and documentation.
• Organization & execution—able to manage calendars, launches, and multiple initiatives simultaneously.
Customer Service Representative - Membership Department
- Assist new members in joining the association and ensure a smooth onboarding process.
- Coordinate attendance for new member orientations and the REALTOR® Code of Ethics.
- Explain association policies related to website access and lockbox procedures.
- Maintain an accurate member database by promptly recording all additions, changes, and deletions.
- Provide support for general membership functions and inquiries.
- Prior experience in customer service or administrative roles is preferred.
- Excellent written and verbal communication skills.
- Strong customer service orientation and a passion for helping others.
- Proficient in all Microsoft Office applications.
- Ability to multitask, solve problems, and work proactively in a fast-paced environment.
Executive Assistant
• Must become fully knowledgeable of all OKCMAR and MLSOK Board policies, bylaws, procedures, and operations. To include NAR and OAR policies.
• Maintains all operational files.
• Processes and maintains all Association Executive correspondence, phone calls and mail.
• Maintains Association Executive calendar in Outlook.
• Responsible for maintaining the annual calendar for OKCMAR and MLSOK, Boards and committees.
• Ensures adequate supply of all supplies, including breakroom, mail, and office.
• Attends all Board and Committee meetings for minute taking, to include Executive, Finance, MLSOK and OKCMAR boards.
• Serves as executive liaison for the committees to include emailing correspondence, Board Effect, typing up minutes, preparing packets, sign in sheets, and set up of boardroom.
• Will be the primary or secondary liaison for all Boards and Committees and will work in conjunction with the Committee and other liaison.
• Assists Association Executive with Core Standards.
• Coordinates Annual Committee sign-up.
• Responsible for setting up & maintaining committee members in both Board Effect and MMSI.
• Assists in coordination of all staff and Board credit cards and check requests.
• Responsible for maintaining Executive Department Manual.
• Daily breakroom maintenance.
• Responsible for booking registration, hotel and flights for staff, board members and approved members.
• Proven experience as an Executive Assistant or in a similar administrative role is preferred with two or more years of experience.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Previous experience in event planning is a plus.
• Excellent written and verbal communication skills are required.
• Ability to maintain confidentiality and handle sensitive information with discretion.
Receptionist
- Greet and welcome guests upon arrival, directing them to the appropriate person or office.
- Answer, screen, and route incoming phone calls in a professional manner.
- Maintain a tidy and organized reception area, ensuring all necessary materials (e.g., pens, forms, brochures) are available.
- Provide basic and accurate information in person, via phone, and through email.
- Receive, sort, and distribute daily mail and deliveries.
- Enforce office security procedures by monitoring the visitor logbook and issuing visitor badges.
- Assist the Member Care Manager and Government Affairs Director as needed.
- Support the Operations Director with travel arrangements, event coordination, and other assigned duties.
- Perform additional administrative and clerical tasks as assigned.
- Proven experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite and general office equipment (e.g., fax machines, printers).
- Strong verbal and written communication skills.
- Professional demeanor with excellent customer service skills.
- Ability to multitask, prioritize tasks effectively, and work independently.
- Strong organizational and problem-solving skills.
- High school diploma required; additional certification in Office Management is a plus.
- Standard office environment with a professional setting.
Customer Service Representative - MLSOK Tech Support
- Monitor and respond promptly to requests received through the MLS helpdesk, ensuring problems are resolved to the end user’s satisfaction.
- Utilize and maintain helpdesk tracking software, reporting issues to the service desk for escalation as needed.
- Assist with the onboarding process for new MLS users, ensuring a smooth transition.
- Maintain full knowledge of MLS Rules and Regulations, lock box rules, and policies and procedures.
- Collaborate with the MLS vendor support system to enhance service delivery and customer satisfaction.
- Troubleshoot MLS-related problems, effectively communicating with the MLS Team and CTO to meet members’ needs.
- Conduct audits of MLS data to ensure compliance with MLS Rules and Regulations.
- Provide technical support and phone assistance for all MLS search products.
- Identify and successfully resolve MLS listing problems with a focus on customer satisfaction.
- Keep membership informed of any changes to the MLS in coordination with the communications staff.
- Ensure that the MLS Team and CTO are aware of any system or membership issues.
- Perform all other duties as assigned by the CTO.
- Minimum of 1 year of relevant technical experience, preferably in a call center or customer service environment.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Excellent customer service skills, with a friendly and professional demeanor.
- Proficiency in using Windows PCs, Office 365, VOIP phone systems, and other specialized software.
- Experience in the real estate industry is a plus.
- Competitive salary and benefits package
- A great working environment
- Equal Employment Opportunity (EEO) employer
MLS Technician
Job Summary:
We are seeking to hire an experienced individual to provide technical support via telephone or online to our MLS subscribers. They will also work closely with the team in troubleshooting and resolving member and system issues and answering questions regarding our industry-specific needs.
Duties/Responsibilities:
- Monitors and responds quickly and effectively to requests received through the MLS helpdesk; resolves problems to the end user’s satisfaction.
- Utilizes and maintains the helpdesk tracking software; reports issues to service desk for escalation.
- Assists with onboarding of new MLS users.
- Possesses full knowledge of the MLS Rules and Regulations, lock box rules and regulations, and policies and procedures.
- Maintains partnership with MLS vendor support system.
- Troubleshoots MLS problems and communicates with MLS Team and CTO to ensure members’ needs are met.
- Audits MLS data against MLS Rules and Regulations.
- Provides MLS technical and phone support for all MLS search products.
- Identifies and successfully resolves MLS listing problems.
- Ensures membership is informed of any changes to the MLS in coordination with the communications staff.
- Ensures MLS Team and CTO are informed of any problem with the system or membership.
- All other duties as assigned by the CTO.
Required Skills/Abilities:
- Minimum 1 year of relevant technical experience.
- Analytical and problem-solving abilities, with keen attention to detail.
- Experience using Windows PCs, Office 365, VOIP phone systems and other specialized software.
- Some experience with Real Estate is a plus.
Please email cover letter and resume to [email protected]