Oklahoma City Metropolitan Association of REALTORS®
Current employment opportunities:
Current employment opportunities:
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Executive Assistant
• Must become fully knowledgeable of all OKCMAR and MLSOK Board policies, bylaws, procedures, and operations. To include NAR and OAR policies.
• Maintains all operational files.
• Processes and maintains all Association Executive correspondence, phone calls and mail.
• Maintains Association Executive calendar in Outlook.
• Responsible for maintaining the annual calendar for OKCMAR and MLSOK, Boards and committees.
• Ensures adequate supply of all supplies, including breakroom, mail, and office.
• Attends all Board and Committee meetings for minute taking, to include Executive, Finance, MLSOK and OKCMAR boards.
• Serves as executive liaison for the committees to include emailing correspondence, Board Effect, typing up minutes, preparing packets, sign in sheets, and set up of boardroom.
• Will be the primary or secondary liaison for all Boards and Committees and will work in conjunction with the Committee and other liaison.
• Assists Association Executive with Core Standards.
• Coordinates Annual Committee sign-up.
• Responsible for setting up & maintaining committee members in both Board Effect and MMSI.
• Assists in coordination of all staff and Board credit cards and check requests.
• Responsible for maintaining Executive Department Manual.
• Daily breakroom maintenance.
• Responsible for booking registration, hotel and flights for staff, board members and approved members.
• Proven experience as an Executive Assistant or in a similar administrative role is preferred with two or more years of experience.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Previous experience in event planning is a plus.
• Excellent written and verbal communication skills are required.
• Ability to maintain confidentiality and handle sensitive information with discretion.
Customer Service Representative - Membership Department
- Assist new members in joining the association and ensure a smooth onboarding process.
- Coordinate attendance for new member orientations and the REALTOR® Code of Ethics.
- Explain association policies related to website access and lockbox procedures.
- Maintain an accurate member database by promptly recording all additions, changes, and deletions.
- Provide support for general membership functions and inquiries.
- Prior experience in customer service or administrative roles is preferred.
- Excellent written and verbal communication skills.
- Strong customer service orientation and a passion for helping others.
- Proficient in all Microsoft Office applications.
- Ability to multitask, solve problems, and work proactively in a fast-paced environment.
Receptionist
- Greet and welcome guests upon arrival, directing them to the appropriate person or office.
- Answer, screen, and route incoming phone calls in a professional manner.
- Maintain a tidy and organized reception area, ensuring all necessary materials (e.g., pens, forms, brochures) are available.
- Provide basic and accurate information in person, via phone, and through email.
- Receive, sort, and distribute daily mail and deliveries.
- Enforce office security procedures by monitoring the visitor logbook and issuing visitor badges.
- Assist the Member Care Manager and Government Affairs Director as needed.
- Support the Operations Director with travel arrangements, event coordination, and other assigned duties.
- Perform additional administrative and clerical tasks as assigned.
- Proven experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite and general office equipment (e.g., fax machines, printers).
- Strong verbal and written communication skills.
- Professional demeanor with excellent customer service skills.
- Ability to multitask, prioritize tasks effectively, and work independently.
- Strong organizational and problem-solving skills.
- High school diploma required; additional certification in Office Management is a plus.
- Standard office environment with a professional setting.
Customer Service Representative - MLSOK Tech Support
- Monitor and respond promptly to requests received through the MLS helpdesk, ensuring problems are resolved to the end user’s satisfaction.
- Utilize and maintain helpdesk tracking software, reporting issues to the service desk for escalation as needed.
- Assist with the onboarding process for new MLS users, ensuring a smooth transition.
- Maintain full knowledge of MLS Rules and Regulations, lock box rules, and policies and procedures.
- Collaborate with the MLS vendor support system to enhance service delivery and customer satisfaction.
- Troubleshoot MLS-related problems, effectively communicating with the MLS Team and CTO to meet members’ needs.
- Conduct audits of MLS data to ensure compliance with MLS Rules and Regulations.
- Provide technical support and phone assistance for all MLS search products.
- Identify and successfully resolve MLS listing problems with a focus on customer satisfaction.
- Keep membership informed of any changes to the MLS in coordination with the communications staff.
- Ensure that the MLS Team and CTO are aware of any system or membership issues.
- Perform all other duties as assigned by the CTO.
- Minimum of 1 year of relevant technical experience, preferably in a call center or customer service environment.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Excellent customer service skills, with a friendly and professional demeanor.
- Proficiency in using Windows PCs, Office 365, VOIP phone systems, and other specialized software.
- Experience in the real estate industry is a plus.
- Competitive salary and benefits package
- A great working environment
- Equal Employment Opportunity (EEO) employer
MLS Technician
Job Summary:
We are seeking to hire an experienced individual to provide technical support via telephone or online to our MLS subscribers. They will also work closely with the team in troubleshooting and resolving member and system issues and answering questions regarding our industry-specific needs.
Duties/Responsibilities:
- Monitors and responds quickly and effectively to requests received through the MLS helpdesk; resolves problems to the end user’s satisfaction.
- Utilizes and maintains the helpdesk tracking software; reports issues to service desk for escalation.
- Assists with onboarding of new MLS users.
- Possesses full knowledge of the MLS Rules and Regulations, lock box rules and regulations, and policies and procedures.
- Maintains partnership with MLS vendor support system.
- Troubleshoots MLS problems and communicates with MLS Team and CTO to ensure members’ needs are met.
- Audits MLS data against MLS Rules and Regulations.
- Provides MLS technical and phone support for all MLS search products.
- Identifies and successfully resolves MLS listing problems.
- Ensures membership is informed of any changes to the MLS in coordination with the communications staff.
- Ensures MLS Team and CTO are informed of any problem with the system or membership.
- All other duties as assigned by the CTO.
Required Skills/Abilities:
- Minimum 1 year of relevant technical experience.
- Analytical and problem-solving abilities, with keen attention to detail.
- Experience using Windows PCs, Office 365, VOIP phone systems and other specialized software.
- Some experience with Real Estate is a plus.
Please email cover letter and resume to hr@okcmar.org