Employment

Oklahoma City Metropolitan Association of REALTORS®

Job Summary:
The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.

Duties/Responsibilities:
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff and takes messages.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Performs other duties as assigned.

Required Skills/Abilities:
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.


PLEASE SEND RESUME TO AWORLEY@OKCMAR.ORG

POSITION SUMMARY:
The Member Services Coordinator is a vital member of the team and is responsible for assuring superior customer service to all association members and successful operations of the front office.  This position performs a wide variety of administrative support functions with minimum guidance. 

ESSENTIAL FUNCTIONS:
• Assists with new member applications as needed.
• Coordinates attendance of new member orientation and ensures proper dissemination of materials.
• Coordinates new member appointments upon joining the association regarding policies, website access and lock box.
• Assists in maintaining an accurate member data base and promptly records all additions, changes, and deletions.
• Inputs all new members into the database system(s).
• Keeps members’ information current in membership database, lockbox, and NRDS systems.
• Assists with general membership functions.
• Develops and improves affiliate packages to promote and maintain membership.
• Maintains and serves as the main point of entry for membership database.
• Ensures the CSE is informed of any problem with the system or membership.

QUALIFICATIONS:
• Excellent written and verbal communication skills.
• Exceptional listening skills and patience.
• Extensive knowledge of all Microsoft Office applications.
• Ability to multi-task and successfully problem solve to naturally project a positive, energetic, and professional image.


PLEASE SEND RESUME TO AWORLEY@OKCMAR.ORG

POSITION SUMMARY:
The MLS/IT Specialist provides maintenance of the computer desktop / laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.  Administers and provides internal support for the Association’s personal computers, printers, servers, and related equipment.

 ESSENTIAL FUNCTIONS:
• Monitors and responds quickly and effectively to requests received through the IT helpdesk; resolves problems to the end user’s satisfaction.
• Modifies configurations, utilities, software default settings, etc. for the local workstation.
• Utilizes and maintains the helpdesk tracking software; reports issues to service desk for escalation.
• Assists with onboarding of new users.
• Installs, tests and configures new workstations, peripheral equipment and software.
• Maintains inventory of all equipment, software and software licenses.
• Performs timely workstation hardware and software upgrades as required.
• Provides keen oversight of the MLS needs of the association.
• Possesses full knowledge of the MLS Rules and Regulations, lock box rules and regulations, and policies and procedures.
• Maintains partnership with MLS vendor support system.
• Troubleshoots MLS problems and communicates with MLS Director to ensure members’ needs are met.
• Audits MLS data against MLS Rules and Regulations.
• Provides MLS technical and phone support for all MLS search products.
• Identifies and successfully resolves MLS listing problems.
• Ensures membership is informed with any changes to the MLS in coordination with the communications staff.
• Ensures MLS Director is informed of any problem with the system or membership.
• Stays informed with NAR technology initiatives and recommends appropriate integrations with MLS activities.
• Looks for ways to offer training via web and other progressive learning opportunities.
• All other duties as assigned by the MLS Director.

 QUALIFICATIONS:
• Minimum two years of relevant technical experience.
• Experience with Windows or comparable servers and workstations.
• Analytical and problem solving abilities, with keen attention to detail.
• Experience using Windows PCs, Office 365, VOIP phone systems and other specialized software a plus.


PLEASE SEND RESUME TO AWORLEY@OKCMAR.ORG

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